# How to use Google Help Center

![](https://support.swing2app.com/wp-content/uploads/2018/09/g_help.png)

How to use the Google Play console support team

<mark style="color:red;">\* Swing2App is not a Google customer center and does not provide Google-related consultation.</mark>

Please check how to use the Google Customer Center below to receive consultation and help.

<mark style="color:blue;">**Contact the Google Play Console support team**</mark>

<mark style="color:red;">\*The Google Play Console Support Team is a customer center that can be used by Google Play developers.</mark>

In other words, it can be used by those who have a Google developer account and launch and operate apps on the Play Store.

General Google users are not eligible for support.

[**☞ Go to the Google Play Store Help Center**](https://support.google.com/googleplay/android-developer/answer/7218994?hl=en)

The Google Play Console support team does not provide phone (wired consultation) consultation, so you must go to the site above and contact us.

**★You must log in with your Google account to use it.**

![](https://support.swing2app.com/wp-content/uploads/2018/09/Group-2247.png)

<https://support.google.com/googleplay/android-developer/answer/7218994?hl=en>

There are two ways to contact us: chat request or email support.

You can request a chat to chat with an expert, or send an email to request a reply.

<mark style="color:red;">\*For app deletion and account termination inquiries, it is best to contact us through the link included in the corrective action email received from Google, rather than through the link.</mark>

![](https://support.swing2app.com/wp-content/uploads/2018/09/Group-2248.png)

When you press the chat request-you will be taken to the simple chat application entry page.

After entering your name, email address, and app package name, briefly describe the problem and click the \[Submit] button to open the expert chat window.

Chatting is available from 10 am to 6 pm during work. (Excluding lunch time from 12:00 to 1:00)

If the chat is not closed, the connection was made immediately. If you are stuck, it may take some time to connect to the chat.

<mark style="color:red;">**\*Instructions**</mark>

1\) It is difficult to consult by phone or chat for inquiries related to Google’s technical content and development.

2\) When sending an e-mail request, it often takes more than 2 days for a reply to be answered.

Therefore, we recommend that you contact us via chat.

3\) For inquiries about the Google Play Console (users using the app release), please go to the link below and use it.

<https://support.google.com/googleplay/android-developer/answer/7218994?hl=en>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://documentation.swing2app.com/store/playstore/google-helpcenter.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.