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  • Manual
    • App production manual (V3)
      • Start App Creation With MakerV3 Screen
      • Manual on How to Create an App In MakerV3 Screen
      • STEP1 Basic Information
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      • STEP3 Page
        • How to Create a Home Screen For an App
        • Registering a menu icon image
        • How to use: Menu Exposure Settings
        • Set menu settings: Access permissions
        • Page Design - UI KIT
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        • How to create an additional app
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    • App production manual(V2)
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        • How to use file attachment
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    • App Production Application TIP
      • Sending a push using the push API
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        • Register video post(how to register a video)
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        • How to enter post comments and comments
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        • How to create a Form in Bulletin Board
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        • How to use the list screen and creation screen
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        • Group Chat
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        • Create a link for a post
        • How to Use Calendar
        • Calendar Application - How To Use
        • How to create and register a stamp
        • Stamp application: Issue coupons upon completion of stamps
        • How to use the bulletin board header
        • Using 2 hash-tags Options
        • How to use hashtag search option
        • Download Posts
      • Service management
        • How to use Pop-up
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        • Resource Management – Capacity Management
        • Coupon Management: Create and Issue Coupon
        • How to use Admin Chat [1:1 Chat]
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      • Full Search Function
    • SwingShop
      • Apply for Swing Store
      • Swing Store Product Type
      • Introduction of pages provided by Swing Shop
      • How to Apply a Swing Store Menu to your App
      • Swing Shop - Shopping Mall Main Page How to Use
      • Shopping Mall Main Page Slide Image
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      • Product Management-Reservation system product registration
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      • Product management-Reservation System Operation TIP
      • Product Management - Product Post Management
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      • Order Management
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      • Store Statistics
      • Swing2App Page-shopinfo
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      • Product Modification - Modify a registered product
    • Affiliate program
      • How to apply for affiliate program
  • Web App - Webview, Push
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      • Swing2App WebView App
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      • webview app manual
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      • Push App Toolbar - Introduction: How to Use and Functions
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  • App Guide
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      • Find App Password
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  • STORE
    • Play Store
      • How to create a Google Developer Account
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      • Launching Play Store App
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    • AdMob (Google AdMob Ads)
      • Admob Banner Ad Frequency Settings
      • Admob Operation Precautions
      • How to apply AdMob plug-in
      • AdMob Plug-in check
      • What is AdMob plugin setting?
      • How to join AdMobs, create an Ad Unit ID
  • Developer Document
    • Server Side API Specifications
      • Sending a push notification By API
    • Webview (Webview, Push only) Development tool
      • Implementing Google and Facebook Login in WebView
      • Website Member Integration Guide
        • Wix Website User Integration Guide
        • WordPress Website Member Integration Guide
      • Javascript API Documentation
  • Policy
    • Store Policy
    • Limit on the Number of Devices for Free User
    • Swing Store Terms and Conditions
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On this page
  • 1. Apply admin chat to the app
  • 2. App launch screen: Chat room screen
  • 3. How users can chat with the app manager
  • â–¶ Chat List
  • 4. How admins can chat with app members
  • 5. Alarm Push Notification - Manager, Member
Edit on GitHub
  1. Manual
  2. App production manual (V3)
  3. STEP3 Page

Page Design - Admin Chat Page

Last updated 1 year ago

How to use the 1:1 chat between managers and app members [Manager Chat]

It's a feature that allows app admins to talk to members who use the app.

You can send and receive conversations in real-time, like KakaoTalk or Messenger, which can be useful if you need to communicate with a specific member.

-App managers can select members to chat with.

-App members can also talk to the manager from the chat room menu applied to the app.

Please check the manual to find out how to use the admin chat (1:1 chat).


1. Apply admin chat to the app

* You need to apply the [admin chat] page to the app first, so that both the user and the admin can chat, right?

The admin chat function is provided in the app creation – step 3 – page basics of the page.

Move the app creation screen

1)STEP3 Go to the page step.

2)Create a new menu. (+ Select the shape button to add a menu)

3) Enter the menu name

4) Select [Basic Functions] - [Page] in the page design.

5) Find the 'Admin Chat' page and select the [Apply] button.

(Hover the mouse cursor over the page and the Apply button opens)

6) Press the [Save] button at the top of the screen to apply it to the app.

*If you select the Preview button, you can check how the page will look with a web preview (virtual machine).

*After applying a page, you can also check how the page is applied to the app through a virtual machine.

*Menu icon during the production phase, menu settings are not required.

In the manual, we proceeded without any input, and please apply additional if necessary when creating the app.

Add a chat list feature too!

The chat list is a menu where you can check your chatting history.

Chat lists must also be applied to the app so that you can still check your conversation history in the list window after the conversation ends.

Move the app creation screen

1)STEP3 Go to the page step.

2)Create a new menu. (+ Select the shape button to add a menu)

3) Enter the menu name

4) Select [Basic Functions] - [Page] in the page design.

5) Find the 'Chat List' page and select the [Apply] button.

(Hover the mouse cursor over the page and the Apply button opens)

6) Press the [Save] button at the top of the screen to apply it to the app.

2. App launch screen: Chat room screen

When you view the app launch screen, you receive messages entered by administrators in the chat room, and app members can send and receive text by typing in text.

How can app users (members) chat with administrators?

Users can have a conversation by entering the chat menu in the app, and the conversation list can be viewed in the chat list.

Please check below how to chat!!

How can app users (members) chat with administrators?

Users can have a conversation by entering the chat menu in the app, and the conversation list can be viewed in the chat list. Please check below how to chat!!

3. How users can chat with the app manager

As soon as you enter the chat room menu created above, a chat window will open.

Users are free to enter messages (texts).

â–¶ Chat List

If you want to chat with the manager again after a conversation, you can go into the 'Chat List'.

You can check your conversation list.

Here you can see the list of managers who have had the conversation.

*The chat list menu is also available on the swing page.

If you use the admin chat feature, please add a chat list to the menu as well.

☞See how to use the chat list


How can admins chat with app members?

Administrators can have a conversation by selecting members from the member lookup menu provided by the Swing web (app operation page).

Check out below how admins can chat with app members!!

How can admins chat with app members?


Administrators can have a conversation by selecting members from the member lookup menu provided by the swing web (app operation page). Check out below how admins can chat with app members!!

4. How admins can chat with app members

Administrators can chat on the web (swing homepage) or use it in the app.


1) Move the member inquiry page

Swing Homepage App Maker Page → Push & Member → Member Inquiry ->Go to the menu.

If you look at the member inquiry page, you can check the [Dedicated Conversation] and [Public Conversation] buttons.

Select the member you want to talk to on the member lookup page, then select the Chat button and the chat will start!!

Private conversation? What is a public conversation?

The conversation option doesn't matter much to app members. It's a chat option that managers can choose from.

â–¶ Dedicated Conversations

Only the admin you're chatting with can see it.

For other managers, chat pushes don't come in.

â–¶ Have a public conversation

If you have multiple administrators, you can use them when you need to share your conversations.

When you chat to have a public conversation, other managers are also pushed when the app member enters the chat message.


Select the person you want to talk to, and then choose the Chat button at the top.

3) Move the chat list page: Chat window opens

When you choose to talk, you'll be taken to the chat list page.

The chat window will open.

Admins can enter text and chat with members in the chat room.

​

[Chat List Page]

On the Chat List page, you can see a chat list of all the members you've previously chatted with.

So if you need to talk to a member you've previously chatted with, you can continue the chat again by selecting the member from the chat list page.

*For instructions on how to use the chat manager page, please refer to the corresponding manual.

☞ [Go to the chat manager page to see how to use it]

Additional Information

If you want to talk back to a member you've previously chatted with in the app, please use the chat list.

The chat list allows you to see a list of members and conversations you've already chatted with.

You can start chatting by selecting the member you want to talk to again.

Administrators can chat on the web (swing homepage) or use it in the app.

The app administrator login allows the administrator to communicate with members in the app as well.

5. Alarm Push Notification - Manager, Member

When you chat, both the app manager – the app member can receive a push for chat message notifications.

*Instructions

****

1. 1:1 chat is a manager chat, which is a chat feature between the manager and the app member.

It is available on the app and Swing2App Manager page (web).

*When using the app: [Settings- App Manager Menu] After logging in, select the desired user in [User Management] and chat

*Please proceed to the homepage using the method mentioned above.

2. Please apply the chat menu with the operator (1:1 chat) as [Manager Chat] on the → page of *App MakerV3 Page → STEP3.

3. You can also use [Group Chat], where you can talk to the administrator and several users.

To learn how to use Group Chat, please check the manual below!



☞[View Group Chat How-to Manual]